Not Your Ordinary Document Management Company…At Rabbit Office Automation, we believe our success—as well as yours—hinges on our people and the long-term relationships we build. We value your trust and the opportunity to work with you, and we take our customer service very seriously. Our “culture of service” is defined by a set of core values that we strive to live by every day in our interactions with each other and with every customer.
Relentless Service…Responsiveness to our clients is our highest priority. To achieve this, we learn about you and your needs so we can better serve you in a timely manner.
“Customer-First” Commitment…A commitment is a promise—a promise to “help you until we can’t” before referring your issue to another more appropriate ROA team member; to go above and beyond, and to respond quickly to your needs. We promise to keep “customers first” because that’s what partners do. Not only because it reflects on our reputation, but because it’s the right thing to do.
Key Partnerships…Our reputation is in partly based on the quality of our products and our key vendor partnerships. We choose our partners just as you would. We have been in this industry for 25 years, and understand the required focus on serving your needs together with our partners. Just like in your world, it is our goal to choose the best possible partners that will ultimately promote our business and our customers. As a result, we offer the highest performing and most cost-effective copier equipment from the best local, U.S. and international vendors so that we can fulfill our commitment to our customers.
Passion for What We Do…Passion is what makes ROA successful and a good partner with our customers. This passion can be seen every day in our staff’s desire for excellence, their commitment to customer service, and their quest to grow and evolve as the business environment and your operating requirements change.. It takes ”good people” to give good service. We hire only the most dedicated, customer-focused, quality-driven people who share our passion for your success.