Service Calls

A Customer-first Commitment

Service You can Count on

ROA’s field engineers are factory certified with an average tenure of 15 years in the industry, and aim for keeping your machines in peak condition. Preventative maintenance calls give us the opportunity to minimize downtime. If you need to place a service call, we will actively communicate with you so you know we’re on top of getting your situation handled. Our copier repair services hinge on the philosophy to fix it the first time, and we take pride in being recognized nationally as Ricoh’s #1 dealer in our size category for first call fix ratio. As a team, our specialists coordinate to diagnose and fix any issues you might run into. Responsiveness to your needs is our highest priority, and our customer-first commitment drives us to go above and beyond for our partners.

If you want to request service you can fill out the form below, email us at, or give us a call at 800-372-2248. If you would like to order supplies, fill out our Order Supplies Form.

Request Service