Support

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Unparalleled Support

At Rabbit Office Automation, we are committed to helping you achieve the utmost productivity across your entire organization. We provide fast, expert service on the “first call” to maximize your equipment uptime, thereby reducing your overall cost and increasing operational efficiency. From copier support to document management support, we pride ourselves on timely delivery and quality service. We also ensure that the latest software applications, updates, and drivers are available at your convenience, while offering remote systems monitoring and timely troubleshooting when needed.

 

Network Site Survey

 
 

Remote Login

 
 

Request Training

 
 

Request Service

 
 

Download Manuals

 

Remote Support for your Equipment

Once you’re up and running, our objective is to keep you that way. ROA employs live operators, live service help desk operators, and live IT help desk technicians. If you need to order supplies or place an onsite service call, our live operators can provide immediate service when you need it. Our IT remote support service gives us the opportunity to work with you if you have problems or questions that can be answered without the need for an on-site visit.

Hands-on Training

At ROA we care about your productivity, and we want to ensure that your equipment is operating with maximum efficiency. We offer hands-on equipment training for all our products. We schedule face-to-face support sessions for you based on the availability of your employees. Our training specialists are devoted to helping you learn the ins and outs of your machines, so you can operate them with confidence.

Interested in scheduling a session?

Order Supplies

Order your copier and printer supplies online using the form below or by calling us at 800-3-RABBIT (800-372-2248)

Order your copier and printer supplies online using the form below or by calling us at 800-3-RABBIT (800-372-2248)

Supplies

Can be found on a sticker on the front of the machine.
Include Quantities; toner colors; for staples specify refill or cartridges

Service You can Count on

ROA’s field engineers are factory certified with an average tenure of 15 years in the industry. Our goal is to keep your machines in peak working condition. Preventive maintenance calls give us the opportunity to minimize downtime. So, if you need to place a service call, our live support team will gladly assist you in solving your issues.

Our copier repair services hinge on the first-call resolution philosophy and we take pride in being recognized nationally as Ricoh’s #1 dealer in the first-call fix ratio in our size category. Our customer-first commitment drives us to go above and beyond for our partners.

If you want to request service, you can fill out the form below or email us at service@rabbitoa.com
or give us a call at 800-372-2248. If you would like to order supplies, fill out our Order Supplies Form.

If you want to request service, you can fill out the form below or give us a call at 800-372-2248

Manuals, Brochures, and Guides

If you need a specific device manual or brochure for your equipment, simply go to the Ricoh or Xerox Download page. Search for your model by typing the model number into the search bar, or select the category and subcategory to view the available models in that subcategory. When searching for the model of your device, remember the model number is different from the Rabbit ID number. Once you have located your machine, download the guides and manuals either as PDF or HTML files viewable in your web browser.

If you need help finding the correct manual or brochure, call us at 800-372-2248 or email us at IT@rabbitoa.com

Drivers

Download the latest Ricoh and Xerox Drivers for your equipment. PCL6 offers functions for Universal Printing. This driver enables users to use various printing devices. The availability of functions will vary by connected printer models.

Printer Driver Installation Instructions