800-372-2248

Support

Unparalleled Support

At Rabbit Office Automation, we are committed to helping you achieve the utmost productivity across your entire organization. We provide fast, expert service on the “first call” to maximize your equipment uptime, thereby reducing your overall cost and increasing operational efficiency. From copier support to document management support, we pride ourselves on timely delivery and quality service. We also ensure that the latest software applications, updates, and drivers are available at your convenience, while offering remote systems monitoring and timely troubleshooting when needed.

Remote Support for your Equipment

Once you’re up and running, our objective is to keep you that way. ROA employs live operators, live service help desk operators, and live IT help desk technicians. If you need to order supplies or place an onsite service call, our live operators can provide immediate service when you need it. Our IT remote support service gives us the opportunity to work with you if you have problems or questions that can be answered without the need for an on-site visit.

Manuals, Brochures, and Guides

If you need a specific device manual or brochure for your equipment, simply go to Ricoh or Xerox . Search for your model by typing the model number into the search bar, or select the category and subcategory to view the available models in that subcategory. When searching for the model of your device, remember the model number is different from the Rabbit ID number. Once you have located your machine, download the guides and manuals either as PDF or HTML files viewable in your web browser.

If you need help finding the correct manual or brochure, call us at 800-372-2248 or email.